From first question to closed deal, the AI does it all
An AI customer service employee built for your business and deployed just for you. It answers inquiries 24/7, follows up and closes, and keeps improving with every conversation. By the time your team steps in, the deal is done: they just take it from there.
One salary, about 10 people’s workload*more accounts, more savings →Why “ing”?
In English, “-ing” means something is happening right now. That’s our AI: always at work. It never clocks out, never misses a message and never forgets to follow up, and above all it keeps learning, so every conversation helps it understand your business better.
Not just a chatbot, but an AI employee that runs on its own
From first reply to answers, follow-up and closing, the AI carries the whole conversation and gets better every time
Customized and locally deployed
It learns your business before it speaks for you.
- We map your industry’s common questions, pricing logic and deal blockers
- A dedicated knowledge base built from your products, price lists and case studies
- Every client gets its own local deployment, serving your business alone
Follows up until it closes
It doesn’t just wait for questions. It works the deal.
- Automatic check-ins with leads who asked but didn’t buy, or stopped replying
- Timing and messages match your sales cycle, so customers aren’t spammed
- Moves step by step from answers and quotes to bookings and orders
Gets better with every conversation
It doesn’t answer in isolation; it improves through reasoning.
- Every day’s conversations become experience, refining scripts and judgment
- Learns what persuades your customers and when to follow up
- Fully managed by us: tell us when products or promotions change
Close to replacing staff, not a front desk
By the time a person steps in, the deal is done.
- Inquiry, answers, follow-up and closing are all handled by the AI
- Your team steps in only after a purchase, booking or deal is confirmed
- Complaints and special cases are flagged right away, and every chat is on record
A daily report, clear at a glance
Before the day ends, ing sums up its work and sends the report straight to your WeChat, Telegram or email. No dashboard to dig through: in one minute you see how many deals were closed, which customers are waiting for your team, and what the AI learned today.
- Today’s progressInquiries, follow-ups, new leads and bookings at a glance
- Closed deals waiting for your teamPurchases, bookings and deals already confirmed, with a chat summary for a smooth handover
- Tomorrow’s follow-up planWho to check in with and who to remind, already scheduled by the AI
- What it learned todayNew questions and improved replies: the AI keeps getting better
By the time a person steps in, the deal is basically done. In marketing, the AI handles inquiry, answers, follow-up and closing; your team simply takes it from there.
One salary, ten people’s workload
One AI runs your accounts across every app you use. The more accounts, the lower the cost per account.
More accounts, more savings
Human support gets more expensive as it grows: more accounts mean more hires, and more people mean more supervisors, QA, scheduling and training, plus constant rehiring as staff leave. Management gets heavier while output per person often drops. ing runs every account on one AI and knowledge base, with no extra headcount or management layers, so the cost per account keeps falling.
* ING estimate for multi-account managed service, assuming 24/7 coverage with many accounts handled in parallel. Actual results depend on your industry, inquiry volume and number of accounts; we model it on your own data before you sign.
Works with the apps you already use
Social DMs, marketplaces, job sites, work tools, your website and your own app: wherever customers reach you, the AI answers.
Social & messaging
WeChat
WhatsApp
Messenger
Facebook
Instagram
TikTok
Xiaohongshu
Telegram
LINE
KakaoTalk
Zalo
Viber
X
Weibo
Kuaishou
YouTubeE-commerce
Taobao / Tmall
Shopify
Shopee
AliExpress
Alibaba.com
Etsy
eBay
MeituanRecruiting
Indeed
Glassdoor
UpworkWork tools & your own channels
Email
Zendesk
HubSpotCommon platforms shown as examples; we confirm how to connect each one during the discovery call. All trademarks belong to their owners and are used only to indicate compatibility, not partnership or endorsement.
What makes us different from a typical chatbot
A typical chatbot is a tool you configure yourself; ing is an AI employee built for you that keeps growing with every conversation
Your industry, your own setup
Every industry has different questions, decision cycles and ways to close. Follow-up should be different too.
E-commerce & Retail
High volume, repetitive questions, peak-season overload, and shoppers who leave right after asking.
Answer questions, suggest the right item and offer
Remind about stock levels and deal deadlines
Usage tips and a request for a review
Recommend based on purchase history to bring customers back
Education & Training
Long decision cycles for parents and learners: lots of inquiries, few visits, and leads go cold.
Learn about the student and suggest a course
Share trial class times and invite them in
Collect feedback and address enrollment concerns
Seat availability and early-bird reminders
Home Improvement
High ticket, lots of comparison shopping, long cycles, and customers who are "just looking."
Understand the layout and budget, give a price range
Share similar projects and offer a free site visit
Invite them to a showroom or in-store event
Schedule reminders based on their timeline
Auto Sales
Leads from many channels and long test-drive cycles. Sales reps can't keep up.
Confirm the model they want and their budget
Invite them to a test drive and share the location
Answer questions, quote, and pass hot leads to a rep
Promotion and incentive reminders
Local Services
For salons, gyms, restaurants and home services, bookings and repeat visits are everything.
Suggest the right service and offer a booking
Reminder to cut down on no-shows
Satisfaction check-in
Rebooking reminders and member offers
B2B Services
Long buying committees and technical questions. Deals need steady nurturing to close.
Understand the need and suggest a fitting solution
Share a case study from their industry
Offer a demo or solution call
Regular touchpoints by buying stage
Recruiting & HR
Candidates ask a lot and drop off when replies are slow. One recruiter can’t keep up.
Introduce the role and collect the resume
Share screening results and book an interview
Remind time and place to cut no-shows
Ask why and suggest other suitable roles
Cross-border Trade
Buyers are in other time zones and languages. Reply one step late and a competitor wins the deal.
Instant reply, capture needs and contact
Send the quote and product sheets
Follow up on samples and questions
Restock reminder and new products
Real Estate
Lots of listing inquiries, long decision times, and agents who can’t follow up with everyone.
Understand budget and needs, suggest listings
Invite them to a viewing
Collect feedback and suggest similar homes
Share new matching listings
Hotels & Travel
Inquiries peak late at night and on holidays, and bookings slip away while guests hesitate.
Suggest the right room or trip
Remind about availability and deal deadlines
Send the check-in guide
Ask for a review and follow up at holidays
Four steps to launch, then we take it from there
You provide the business materials. We do the rest.
Leave your contact
Fill in the form below and a consultant will reach out soon.
Discovery call
We learn your industry, lead sources and every step of how you talk to customers.
Build & deploy
A dedicated local deployment with your knowledge base and follow-up plan; you approve it before launch.
Go live, fully managed
It starts serving customers and keeps improving, while we manage everything.
FAQ
Do we need to configure anything or write FAQs?
No. Send us your product materials, price lists, common questions or past chat logs. We organize, build and test everything.
What does “local deployment” mean?
Every client gets its own deployment, which can run on your own server or an environment you choose. Your scripts, knowledge base and conversation data serve your business alone and are never mixed with other companies’, and the AI learns only from your business.
Can the AI replace human staff?
Our goal is to come close: inquiry, answers, follow-up and closing are handled by the AI. In marketing, by the time a person steps in, the customer has usually confirmed a purchase, booking or deal, so your team only needs to take it from there. Complaints, refunds and other special cases are flagged to you right away.
Does it really get better over time?
Yes. ing doesn’t answer in isolation; it iterates through daily conversations and reasoning. New questions are noted for you to confirm and then added to the knowledge base, and it keeps learning which replies close more deals.
Won't proactive follow-up annoy customers?
Timing, frequency and content are designed around your sales cycle, with limits you can set. Once a customer says no, we stop.
How do I know how well the AI is doing?
You get a daily report: the day’s inquiries and closed deals, customers waiting for your team (with a chat summary), tomorrow’s follow-up plan, and what the AI learned today. Every conversation is also on record to review.
Can it connect to the platforms we already use?
Yes. We confirm the apps and platforms you use during the discovery call, connect them, and you start right away, with no new system to learn. One AI can also run many accounts at once.
How long does setup take, and how much does it cost?
It’s a monthly managed service, roughly the cost of one support agent’s salary, and the more accounts we run, the less each one costs. After the discovery call we’ll give you a timeline and quote based on your accounts and inquiry volume.
Leave your contact,
get a plan built for your industry
A consultant will put together a free AI customer service and follow-up plan based on your industry and needs.
Thank you!
We've received your details. A consultant will contact you soon.